Frequently Asked Questions

Vending Machines Northern Virginia

Who selects the products that go into the machines? There are two basic options. We can install the machine(s) using the most popular plan-o-grams or, if you prefer to make the product choices yourself, we can provide you with a product/price list and information about machine capacity. You choose from the list what you want in each machine. It's as easy as that!


How much will it cost to have vending equipment installed and serviced? In most cases we install the equipment and provide the service to you at no cost.


What if our location has relatively few employees? Will you still install and service an account of our size? In most cases, where the number of employees is low, we can still install equipment. We simply charge a nominal monthly subsidy to offset insufficient vending sales.


Can you vend Coke and Pepsi beverages out of the same machine? In most cases the answer is "yes." Most of our machines are able to vend Coke, Pepsi, and other 12oz cans out of the same machine.


Do you pay commissions on sales out of the machines? Yes, we have both commissioned and noncommissioned agreements.


Do you have the ability to account for subsidies so we can lower the price our employees pay for some or all items? Yes, we have the capability to handle subsidies.


How often do you come by and fill up the machines? The short answer is "as often as needed." Your usage will determine your re-stocking schedule. Most accounts will be re-stocked a minimum of once a week. Heavy volume machines are serviced daily.


What is the procedure if someone does not get the correct change or product? Vending machines, from time to time, may fail to dispense the purchased item or return the correct change. On those rare occasions, please inform your route driver right away – or call us – and we'll make things right.


If a machine has a problem how quickly do you respond to fix it? Once a problem has been brought to our attention we generally respond within four hours. Keeping our customers happy, and our vending machines stocked and functioning properly, is our #1 priority.


Is there a contract? That depends. Contracts are handled on an account by account basis.


How long does it take for delivery/installation and what is the process? Once you give us the go ahead to install equipment, virtually all installations will be completed within 14 days. In the event you are switching vending companies, it's always nice to give them a couple weeks notice to remove their equipment. If you need the machines sooner, we will do our best to make that happen.

 

Please give us a call at (703) 968-0500 if you have other questions. 

Our service area in Northern Virginia includes but not limit to: Alexandria, Arlington County, Chantilly, Fairfax, Fairfax County, Falls Church, Herndon, Loudoun County, Manassas, McLean, Northern Fauquier County, Prince William County, Reston, Springfield, Sterling, Tysons Corner, Woodbridge. We also service Reagan National Airport and Dulles Airport.